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The NHCORR Ombudsman

The NHCORR Ombudsman responds to and reviews concerns from residents or recent residents of NHCORR certified recovery homes as those concerns relate to a home’s commitment to the NARR Standard, the NARR Code of Ethics, or the home’s Code of Ethics.

 

The mission of the Ombudsman is to review, mediate, educate, problem solve, and promote quality improvement, when necessary, in certified recovery homes, rather than to investigate or police recovery home operations. In this spirit we do not consider anonymous concerns or complaints.

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If you are a resident or recent resident (within the last two weeks) of an NHCORR certified recovery home, and you have developed a concern or engaged in a conflict with your recovery home or recovery home operator, we encourage you to make use of your home’s internal grievance procedure before contacting NHCORR.

 

We have found that each of us grows when we are willing to address conflict directly and accurately.

Please contact the NHCORR Ombudsman if:

  • You have followed your home’s internal conflict resolution process, but you feel that your concern has not been adequately or fairly addressed by your home operator.

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  • You feel that you have experienced retaliation of any kind for using the home’s internal grievance process or for having contacted the Ombudsman in the past.

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  • The circumstances or seriousness of your concern make you reluctant to use the home’s internal process.

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If you have a concern that your recovery home is not maintaining or is violating the NARR Standard for ethically operated, safe, recovery supportive housing, and you have considered the bulleted action items above, you may contact the Ombudsman by emailing committee@nhcorr.com.

 

Please put “Concern” in the subject line of your email and give a detailed description of how the home may have fallen short of the NARR Standard, the name and address of the recovery home where you reside or have resided in the last two weeks, your full name. and the best way for the Ombudsman to contact you directly.

A NOTE TO RESIDENTS OF LIMITED ENGLISH PROFICIENCY
 
The New Hampshire Coalition of Recovery Residences provides qualified translators or translations of published material to persons with limited or no English proficiency where necessary to afford such individuals an equal opportunity to benefit from our concerns process. In such cases, translators or translations will be provided at no additional cost to the consumer seeking the services of the Ombudsman. Consumers are solely responsible for informing the Ombudsman of the need for a translator or translation when contacting the Ombudsman at committee@nhcorr.com to register a concern about a certified home's adherence to the NARR Standard.
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